"A-ha! Performance should be within reach on every manager's (or aspiring manager's) desk because it's too full of A-ha! insights to collect dust on a bookshelf.  Amazingly, A-ha! is equally useful for employees who want to effectively manage their managers, because the central premise of A-ha! is that managerial effectiveness--like mutually-beneficial relationships of all types, and communication in general--is inherently a two-way, not a one way street.  Perhaps "A-ha!  How Employees Manage Managers" or "A-ha!  How to Manage Relationships" will be the sequel to this imminently readable book."

Dr. Wilton Thomas Anderson, Retired
Professor of Marketing & Entrepreneurship The University of Texas, California State University